Disposal of grievances : Jammu& Kashmir G.O
Jammu and Kashmir
Genera/ Administration Department
Civil Secretariat, Jammu.
Subject: Disposal of grievances.
Circular No.48 -GAD of 2018
Dated : 12-12-2018
The Government is committed to the speedy disposal of the grievances as may be received by it through the Governor’s Grievance Cell, Governor’s Secretariat, Planning & Development Department (Grievance Cell) or
the District Grievance Cells. Fresh instructions on the functioning of the Governor’s Grievance Cell have been issued by the Principal Secretary to the Government, Planning, Development and Monitoring Department (Grievances) vide Government Order No.297-PD of 2018 dated 26.11.2018 (copy enclosed).
At times, Governor’s Secretariat or the Governor’s Grievance Cell seeks immediate response from the Departments in the context of specific grievances/complaints received by it.
It has, however, been observed that notwithstanding the instructions issued for the disposal of grievances from time to time, certain departments/offices furnish the action taken report/response to the Governor’s Grievance Cell or Governor’s Secretariat belatedly thereby defeating the concept of prompt service delivery and grievance redressal which are a sine qua non of the “Mission Good Governance-Mission Delivering Development”.
With a view to ensuring speedy disposal of the grievances received by the different departments, it is impressed upon all the Administrative Secretaries to comply with the instructions issued vide Government Order No.297-PD of 2018 dated 26.11.2018 and submit action taken reports accordingly.
Further, the departments shall ensure submission of reports/response in respect of the complaints/grievances to the Governor’s Grievance Cell or Governor’s Secretariat as the case may be as per the time lines conveyed by the Governor’s Secretariat.
Similarly, the Deputy Commissioners shall follow the time lines contained in Government Order No. No.1361-GAD of 2018 dated 10.09.2018 for disposal of the grievances.
The above instructions are issued for strict compliance. Any deviation in this regard will be viewed seriously.
(Hilal Ahmad), IAS
Commissioner/Secretary to the Government