As per guidelines issued by Department of Administrative Reforms & Public Grievances, each Ministry/Department/Public Sector Undertaking/Autonomous Organization is required to designate a full time Grievance Officer, known as Director of Public Grievances. The Director of Public Grievances shall be actively involved in the process of dealing with grievances. Every Wednesday of the week has been earmarked for the Director of Public Grievances for hearing the grievances of the citizens. The names of the Directors of Public Grievances for various Ministries/Departments are available on http://www.pgportal.gov.in.
As per guidelines issued by the Department of Administrative Reforms and Public Grievances, a grievance is required to be redressed within a period of two months. In case, it is not possible an interim reply with reasons for delay is required to be provided.
This was stated by the Minister of State for Personnel, Public Grievances and Pensions and Minister of State in the Prime Minister’s Office Dr. Jitendra Singh in a written reply to a question by Shri Prahlad Singh Patel in the Lok Sabha today.
Source : PIB