4.87 lakh complaints disposed off in one year: Dr Jitendra Singh

4.87 lakh complaints disposed off in one year: Dr Jitendra Singh

During the last one year, the Department of Personnel & Training (DoPT) & Administrative Reforms & Public Grievances (AR&PG) has disposed of as many as 4.87 lakh grievances out of a total of 6.09 lakh received with regard to Central Government Ministries and Departments during this period.

This was disclosed here today by Union Minister of State (Independent Charge) for Development of North Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh.

Dr Jitendra Singh stated, the disposal of grievances at present date and time, is prompt and satisfactory, and the grievances which remain pending are usually those which are difficult to be disposed off immediately for certain technical or other compelling reasons.

Another notable feature, Dr Jitendra Singh said, was that the number of complaints and grievances regarding the Central Government Ministries and Departments has recorded nearly three-fold increase during the last one year, considering the fact that the total number of complaints received during 2013 was 1.6 lakh and during 2014 it was 2.2 lakh respectively. This increase in the number of complaints, he said, is because the present government offered easier e-Portal accessibility to public in order to file their grievances and complaints wherein they can do so from any part of the country, even from their mobile cell phone. The increase in number is also a reflection of people’s faith that the present government under Prime Minister Narendra Modi can be relied to ensure early disposal of their grievances without an indefinite delay or dilly dallying.

Dr Jitendra Singh said, over the last 18 months, people have begun to trust that if they lodge a grievance or complaint it will be heard and suitably resolved. This, he said, is clear from the fact that we have resolved over 81% of grievances in one single year and are aiming for a record cent-per-cent disposal.

In keeping with our commitment to bring about ease and transparency in governance and making it more and more citizen-centric, Dr Jitendra Singh informed that the Department had recently introduced CPGRAMS Portal through which one can simply log on and conveniently lodge his or her complaint or grievance from anywhere.